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You can speak with the customer support team at or through the homepage contact form. An additional source of delay might be that you're attempting to cash out a considerable amount of money. That said, they lack the means to see the documents in real life, so this is nothing more than their approach of verifying you. Any added hold-ups might be caused by your casino site operator, banking company, or someone in-between. This is because current internet payment systems support 'fraction of a second' money transfers.
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